Responsible Gaming

Gambling is a form of entertainment, and like any leisure activity, it carries financial risk. Every bet placed may result in a loss, and no outcome is ever guaranteed. The goal of responsible gaming is to keep gambling enjoyable without allowing it to interfere with your finances, relationships, or mental health.

Seven casino provides several tools to help players stay in control of their gambling behaviour:

• Deposit limits: Set daily, weekly, or monthly caps on how much you deposit;
• Session time limits: Restrict how long you spend in an active gaming session;
• Loss limits: Define a maximum loss threshold to prevent chasing losses;
• Reality checks: Receive periodic reminders of how long you have been playing;
• Self-exclusion: Temporarily or permanently suspend access to your account;
• Cool-off periods: Take a short break without fully closing your account.

Using these tools proactively helps you maintain a healthy relationship with gambling. If you ever feel your habits are shifting, acting early is always the most effective approach.

Gambling addiction is a recognised condition that can develop gradually and affect anyone. Being aware of the warning signs is the first step toward protecting your wellbeing.

The following indicators may suggest a gambling problem is developing:

• Spending more time or money on gambling than originally intended;
• Feeling restless or irritable when attempting to cut back or stop;
• Returning to gamble after a loss in an attempt to recover funds;
• Lying to family members, friends, or colleagues about gambling habits;
• Neglecting work, study, or personal responsibilities due to gambling;
• Borrowing money or selling belongings to fund gambling activity;
• Using gambling as a way to cope with stress, anxiety, or emotional difficulty;
• Experiencing persistent thoughts about gambling throughout the day;
• Failed attempts to reduce or stop gambling despite wanting to;
• Continuing to gamble despite serious financial or personal consequences.

If any of these signs are familiar, professional support is available and effective. Gambling addiction is a serious condition, and seeking help is a sign of strength.

Taking action early can prevent gambling from causing lasting harm. Seven casino encourages all players to adopt responsible habits and seek help as soon as concerns arise.

The following steps are practical ways to address and prevent gambling addiction:

• Set strict time and budget limits before each session and commit to them;
• Treat gambling as entertainment with a fixed cost, not as a source of income;
• Avoid gambling when feeling stressed, depressed, or emotionally vulnerable;
• Take regular breaks and use the platform’s session reminder tools;
• Talk openly with a trusted person about your gambling habits;
• Use the self-exclusion feature if you feel the need to step away for a period;
• Remove saved payment methods to add friction to impulsive deposits;
• Block access to gambling sites using third-party filtering software;
• Contact a gambling helpline or counsellor for professional, confidential support;
• Engage with non-gambling activities to occupy time previously spent betting.

Small, consistent actions can make a significant difference over time. Support is always available through both Seven casino tools and external services.

No one needs to face a gambling problem alone. A range of free, confidential services operate across Australia to assist individuals and their families.

The following organisations provide professional gambling support:

• Gambling Help Online (gamblinghelponline.org.au): Free 24/7 online counselling, chat support, and self-help tools for Australians;
• Gambling Help Hotline (1800 858 858): Free telephone counselling available around the clock across Australia;
• Lifeline Australia (lifeline.org.au / 13 11 14): Crisis support and mental health assistance available 24/7;
• Beyond Blue (beyondblue.org.au / 1300 22 4636): Support for anxiety and depression, which frequently accompanies problem gambling;
• Financial Counselling Australia (financialcounsellingaustralia.org.au / 1800 007 007): Free financial guidance for those experiencing gambling-related debt;
• BetStop – National Self-Exclusion Register (betstop.gov.au): Australia's national register to self-exclude from all licensed interactive wagering services.

These services are free, independent, and available to anyone in Australia seeking assistance.

Players who are concerned about their gambling behaviour can reach the Seven casino support team directly. The team is trained to assist with account controls, self-exclusion requests, and directing players to appropriate resources.

The following channels are available to contact Seven casino support in Australia:

• Live Chat: Available directly on the website for immediate assistance;
• Email Support: Send a detailed enquiry to the support address listed in the Help Centre;
• Help Centre: Access the self-service knowledge base for guidance on account limits and responsible gaming tools.

All enquiries related to responsible gaming are handled with strict confidentiality. Players are encouraged to reach out at any point if they have concerns about their gambling activity.